This page gathers every rule that governs an account on the platform in one place: the account terms, who may play, how personal data and cookies are handled, the verification checks that precede a payout, how deposits and withdrawals are processed, the conditions attached to bonuses, the responsible gaming tools available to you, and where to take a complaint.
Where anything here conflicts with the conditions attached to a specific promotion, the promotion’s own terms govern that offer. Nothing on this page replaces the official terms shown inside your account.
1. Terms and conditions
Opening an account means accepting these terms. The platform is operated by Tech Solutions Group N.V., founded in 2011, and runs at 22bet.com alongside its listed mirrors, login22bet.com and bet22.games.
One person may hold one account. Registration details must be accurate and kept current — a mismatch between your registered name and the name on your payment method is the single most common cause of a delayed payout.
- Accounts are personal and non-transferable, and may not be operated on behalf of anyone else.
- Bets accepted at an obviously incorrect price, or on an event whose result was already known, may be voided.
- Attempting to hold more than one account, or to claim a new-player offer twice, can lead to bonus forfeiture.
- You may close your account at any time; any balance is returned through a verified payment method.
Keep your login credentials to yourself. Activity carried out through your account with your credentials is treated as your own.
2. Eligibility and who may play
You must be at least 18 years old to open an account or place a bet from International. Age is confirmed during verification, and an account opened below the minimum age is closed with stakes returned and winnings voided.
22Bet operates under an international Curaçao eGaming licence. That licence covers the operator’s activity and requires that the casino games and sports betting services are legally provided by trusted developers, but it is not a local International permit, and it does not override the law where you live.
- It is your responsibility to check that online betting is lawful in your jurisdiction before depositing.
- Access may be restricted or withdrawn in territories the operator does not serve.
- Employees of the operator and their immediate relatives may not hold player accounts.
If local rules change and the platform can no longer serve your territory, you will be told and given the opportunity to withdraw your balance.
3. Privacy policy
The data collected is what an account and a lawful payout require: your name, date of birth, contact details, the country and currency you selected, your payment details, and your betting and gaming history.
That data is used to run your account, process payments, meet verification and anti-money-laundering duties, and — only where you have agreed — to send promotional updates. It is not sold.
- Transmission is protected by SSL encryption across every session.
- Two-factor authentication is available and is strongly recommended.
- Identity documents should be sent only through the official channels described in section 5, never through a public chat group or a third party.
You may request a copy of the data held about you, ask for corrections, or withdraw marketing consent at any time through customer support. Some records must be retained after account closure because financial and anti-money-laundering rules require it.
4. Cookie policy
Cookies are small files stored by your browser that let the site recognise you between pages and visits. The platform uses them in four broad categories.
- Essential — keep you logged in, hold your betslip together, and secure the session. These cannot be switched off without breaking the site.
- Preference — remember your language, your odds format, and your currency.
- Analytics — measure which pages are used, in aggregate, so the layout can be improved.
- Marketing — measure whether a campaign led to a visit, and limit how often you see the same promotion.
You can clear or block cookies in your browser settings, and clear the app’s cache from your phone’s application settings. Blocking the essential category will prevent login and betslip functions from working.
5. AML, KYC and account verification
Verification is a legal obligation, not an obstacle. It is normally requested before a first withdrawal, and once completed it does not need repeating unless your details change.
- Provide a government-issued photo ID confirming your name and date of birth.
- Provide proof of address dated within the last three months.
- Provide proof of ownership of the payment method you used to deposit.
- Where deposits are substantial or irregular, provide evidence of the source of those funds.
Withdrawals are returned to the method used to deposit wherever the provider allows it. Requests are held for a review period of 24 hours for security reasons, and once that review is approved the money is released.
Accounts showing signs of fraud, collusion, chip-dumping or third-party funding can be suspended while the matter is examined, and confirmed abuse leads to closure with bonus winnings voided.
6. Deposits, withdrawals and payment rules
The cashier supports banking cards such as Visa and Mastercard, e-wallets including Skrill, Payz and MuchBetter, direct bank transfers, and major cryptocurrencies including BTC, ETH and USDT.
- Deposited funds arrive immediately and can be played straight away.
- Withdrawals carry a 24-hour review period before release.
- There are no hidden fees applied to payments by the operator; your own bank or wallet provider may still charge its own.
- Minimum and maximum limits differ by payment method and are kept current in the cashier — check there rather than relying on a figure quoted elsewhere.
Deposit in the currency you intend to play in. Where a conversion is unavoidable, the rate applied is the provider’s at the time of the transaction.
7. Bonus conditions
Every deposit bonus carries a wagering requirement, and the figures below are the ones attached to the standing offers.
- The welcome offer is one or the other: up to $1,500 plus 150 free spins on the casino side, or 100% up to $122 on the sports side. Both cannot be held at once.
- Minimum first deposit is $1.14 for the sports bonus and $17 for the casino bonus.
- Casino bonus funds carry 35x wagering, to be met within 7 days of activation.
- The sports bonus carries 5x rollover through accumulators of at least three selections, each priced at 1.40 or higher, within 7 days.
- Wednesday Cash Splash and Sunday Mega Bonus both carry 40x wagering within 7 days; the Sunday offer caps the stake at $5.69 while wagering is outstanding.
- The Friday sportsbook reload must be turned over three times on qualifying accumulators within 24 hours or it is forfeited.
- Cryptocurrency deposits are typically not eligible for the welcome bonus.
- Leave the “I do not want any bonuses” box unticked before depositing, or the offer will not attach.
Bonus funds are not withdrawable until their wagering is complete. Cashback credited through the VIP programme is the exception — it arrives with no wagering attached.
8. Responsible gaming
Betting is entertainment. It is not income, not a way to recover a loss, and not something to run alongside other financial pressure. The platform provides tools to keep it in proportion, and they work best set in advance, while everything still feels comfortable.
- Deposit and betting caps that fix a ceiling before a session starts.
- Session reminders that interrupt a long run of play.
- Cooling-off periods for a short break.
- Self-exclusion when a longer or permanent stop is the right call.
Warning signs worth taking seriously: staking more to win back what you lost, playing with money set aside for rent, food or debt, hiding how much time or money is going in, and betting to change how you feel rather than for entertainment.
Independent organisations offer free, confidential help — GamCare, BeGambleAware and Gambling Therapy among them. The minimum age to play is 18.
Set these as a deposit limit and a session reminder before you start playing. A limit only protects you while it is still comfortable to set.
9. Complaints, disputes and licence
Raise a problem with customer support first. It runs 24/7 through live chat, email, telephone and the online contact form, and live chat is the fastest route for a withdrawal that has stalled, a bonus that did not attach, or a settlement you disagree with.
- Contact support with your account details, the dates, the amounts, and screenshots of what happened.
- Ask for a written reference for the case so it can be followed up.
- If the reply does not resolve matters, ask for the complaint to be escalated internally.
- If it is still unresolved, the licensing authority for the operator’s Curaçao eGaming licence is the next step.
Have your evidence ready before you escalate. A regulator can only act on what you can document, so keep the operator’s own replies alongside your records.
Email support reaches the team at support-en@22bet.com.